Symptom
- CallResult and Classifier like a "Redial" or "MaxCalls" have a classification as "Undefined"
- Sometimes this happens even when the agent correctly classified the call
Read more...
Environment
SAP Contact Center 7.0 and up
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.