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SAP Knowledge Base Article - PreviewSymptom
- CallResult and Classifier like a "Redial" or "MaxCalls" have a classification as "Undefined"
- Sometimes this happens even when the agent correctly classified the call
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Environment
SAP Contact Center 7.0 and up
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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