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SAP Knowledge Base Article - PreviewSymptom
- SAP Contact Center integrated with SAP C4C (Cloud for Customer)
- There are reports that the integration is not working as expected
- Call can be seen in CDT but the call details are not present in the C4C interface
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Cloud, Communication Desktop, Call Attached Data , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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