SAP Knowledge Base Article - Preview

2462004 - SAP Contact Center: CAD data not passing to C4C


  • SAP Contact Center integrated with SAP C4C (Cloud for Customer)
  • There are reports that the integration is not working as expected
  • Call can be seen in CDT but the call details are not present in the C4C interface

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Cloud, Communication Desktop, Call Attached Data , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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