SAP Knowledge Base Article - Public

2462132 - Matrix Reports Not Showing On Org Chart

Symptom

  • Matrix reports are not visible on the Company Org Chart
  • Matrix managers are updated via employee import or matrix manager import but matrix reports don't show on Company Org Chart
  • Matrix reports are not visible on the Succession Org Chart

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***

Environment

Reproducing the Issue

Example: User A is a matrix manager of User B but Matrix relationship does not show on the Org Chart

Cause

  • The Matrix and Custom Manager Relationship might not be mapped in the UDF.
  • The necessary configuration to enable matrix report visibility might not be enabled. Due to which matrix reports are not visible on the Org Chart. 
  • This could also be caused by the Matrix Report Threshold.
  • Another possibility is User Data File (UDF) being out of sync with Employee Central data.

Resolution

  1. Ensure that the matrix and custom relationships are mapped in the UDF.
    • Import the relationships via following Importing Matrix and Custom Managers, KBA 2087496- Data Imports & Exports: Matrix Manager and Custom Manager Roles - Platform and KBA 2087507 - Data Imports & Exports: Matrix Manager and Custom Manager Import - Displaying Matrix & Custom Manager Relationships
  2. To check the 'Matrix Report Threshold", customers can now access 'Company System and Logo Settings' where you will now find that this can be changed here.
    • This value should not be zero. If it is zero then increase the value. If a matrix/custom manager has matrix/custom reports that exceed this threshold, then zero matrix/custom reports are shown. We do not truncate the list of matrix/custom reports, we eliminate them entirely.

3. For CUSTOM managers to appear in the Org Chart, the "Show Custom Relationships in Company Organization Chart (for Company Organization Chart, Home Page, and Mobile People Profile)." switch needs to be enabled

    • Access 'Company System and Logo Settings' where there is now a checkbox called 'Show Custom Relationships in Company Organization Chart (for Company Organization Chart, Home Page, and Mobile People Profile)" which customers can now enable and disable themselves, rather than creating a support ticket ( see screenshot below ) 
    • Please note that when this switch is enabled, both Matrix managers and Custom managers will appear in the Org Chart see more details on SAP Help Guide Showing Custom Relationships in Company Organization Chart

image.png

Note: if you do not use the feature "Matrix Manager and Custom Manager Import" but still enable the above option, the value for ORG_CHART_DISPLAY will be considered FALSE hence you will not see the matrix reports on the ORG Chart. So only enable "Show Custom Relationships in Company Organization Chart" if you will be using "Matrix Manager and Custom Manager Import" features, otherwise leave it unchecked

4. If the above does not solve the problem, another possibility is Employee Central data not being synced to the User Data File (UDF). For this, the solution is to run a Full HRIS Sync.

* Employee Central support team's help should be enlisted for HRIS Sync run.

See Also

  • Please see SAP Help Guide for setting up and using the Organization Chart Here
  • Importing Matrix and Custom Managers
  • 2087496- Data Imports & Exports: Matrix Manager and Custom Manager Roles - Platform
  • 2087507 - Data Imports & Exports: Matrix Manager and Custom Manager Import - Displaying Matrix & Custom Manager Relationships

Keywords

Matrix, Report, Manager, Second, Dotted, Line, Indirect, matrix manager org chart   , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Succession & Development all versions