Symptom
While enrolling into benefits we are able to enroll dependents, however the 'personRelationshipType' Picklist field drop does not populate the value from the dependent record.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
ESS -> Enrol into Benefits. Add Dependent during Enrolment.
Result: The personRelationshipType Picklist field dropdown does not populate the value from the dependent record
Cause
Mis-configuration of personRelationshipType and relationShipType picklist or picklist value codes.
Resolution
The external Codes of picklist values assigned for relationShipType in Object Definition > Insurance Dependent Type (BenefitInsuranceEnrolleeType) should be same as the external Codes of picklist values assigned under Manage business configuration > personRelationshipInfo > relationship-type.
- The picklist for the field 'relationship-type' in personRelationshipInfo(Dependents) should be 'personRelationshipType'.
- The picklist for MDF objects > field Relationship Type should be 'relationShipType'.
See Also
Keywords
enrolment, Global Benefit, personRelationshipType, Picklist, ECT-72204, Relationship, Dependents, No Data, empty, blank , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem