SAP Knowledge Base Article - Public

2462222 - 'personRelationshipType' picklist are not appearing while enrolling for benefits.

Symptom

While enrolling into benefits we are able to enroll dependents, however the 'personRelationshipType' Picklist field drop does not populate the value from the dependent record.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

ESS -> Enrol into Benefits. Add Dependent during Enrolment.
Result: The personRelationshipType Picklist field dropdown does not populate the value from the dependent record

1Relationsship.png

Cause

Mis-configuration of personRelationshipType and relationShipType picklist or picklist value codes.

Resolution

The external Codes of picklist values assigned for relationShipType in Object Definition > Insurance Dependent Type (BenefitInsuranceEnrolleeType) should be same as the external Codes of picklist values assigned under Manage business configuration > personRelationshipInfo > relationship-type.

See Also

Creating a Picklist for Benefit Types

Keywords

enrolment, Global Benefit, personRelationshipType, Picklist, ECT-72204, Relationship, Dependents, No Data, empty, blank , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions