Symptom
While enrolling into benefits we are able to enroll dependents, however the 'personRelationshipType' Picklist field drop does not populate the value from the dependent record.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
ESS -> Enrol into Benefits. Add Dependent during Enrolment.
Result: The personRelationshipType Picklist field dropdown does not populate the value from the dependent record
Cause
Mis-configuration of personRelationshipType and relationShipType picklist or picklist value codes.
Resolution
The expected picklist for Benefits is "relationShipType", so the configuration needs to be adjusted:
- The picklist for the field 'relationship-type' in personRelationshipInfo in Manage usiness Configuration should be 'personRelationshipType'.
- The picklist for the field "relationShipType" in Benefit objects (such as "BenefitInsuranceDependentDetail" and "Insurance Dependent Type") should be 'relationShipType'.
- The External Code for each value in both picklists must be the same for Dependents relationship type to work in conjunction with EC Global benefits.
See Also
Keywords
enrolment, Global Benefit, personRelationshipType, Picklist, ECT-72204, Relationship, Dependents, No Data, empty, blank, drop-down , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem