Symptom
You're facing gray metrics for channels in PI Monitoring UI in Solution Manager 7.1. When reviewing the DAA (Diagnostics Agent) logs assigned to the PI system, you see the following error:
Time <timestamp>
Severity Error
Location com.sap.smd.e2emai
Text [MAIJobObserver] ERROR occurred for metric collection <MetricCollection>[com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder].
[EXCEPTION]
com.sap.smd.mai.model.collector.CollectorException: [ChannelMonCollectorBuilder.collect] IO exception occured while retrieving response : java.net.SocketTimeoutException: Read timed out (local port <port> to address <IP address>, remote port <port> to address <address>)
at com.sap.smd.nw.mai.pi.ChannelMonCollectorBuilder.collect(ChannelMonCollectorBuilder.java:221)
at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
at java.lang.Thread.run(Thread.java:763)
ThreadName Thread[ExRun:e2emai:jobmgr_1,5,e2emai:jobmgr:ExecTG]
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Read more...
Environment
SAP Solution Manager 7.1
Product
Keywords
time out, collector.grmg.http.read.timeout.ms, Read timed out , KBA , SV-SMG-MON-IPO-PI , PI Monitoring , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.