2462516 - Timestamp Error when clicking on Panels or Error message when previewing a panel - Onboarding 1.0

• Time stamp error is showing while panel is loading when processing a candidate. This can happen in any step. Or trying to load the preview of panel and getting error message
• The given key was not present in the dictionary

SAP SuccessFactors Onboarding 1.0

1. Process a candidate
2. During process, timestamp error is shown when clicking on next button in one of the panels
3. Also, trying to preview a panel but getting error message and panel is not loading

The issue can be caused by two reasons:

• Duplicated key in the same panel
• The key has been deleted in Data Dictionary but still being used in the panel

This issue occurs when a key is defined more than once in same panel. All keys defined in a panel must be different and they must exist in Onboarding's Data Dictionary.

To fix the panel process issue:

1. Check the order of panel
2. Replicate the issue and note down the order
3. Identify the panel after which you are getting error message
4. Check the order of panel and do validate it against Inactive panels
5. Once impacted panel is dentified , try to see the preview
6. If preview fails: edit the same and check all keys.
7. Remove or edit the duplicate key and save the same
8. Check all keys used in the panel whether they exist in Data Dictionary

2595897 - All onboarding panels show "An error has occured" Error Message
2310080 - Time stamp error when trying to process a new hire manually in Onboarding - Onboarding
2481336 - Error during New Employee Step

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