2463039 - Triggering external survey for lead

You have set a workflow rule to trigger an e-mail survey based on the status of a lead. This works fine when you set an employee as receiver: In this case the survey link in the email opens the survey as it should. However when you determine the e-mail receiver to be an external user (eg the lead contact), then the survey link is not generated correctly when using the #SURVEYID# placeholder in the email template. 

The workflow rule is checking the agent type code: The link for an external survey will work only if the recipient is defined as a Customer or as an Employee in the C4C System.

This is the expected system behaviour.

KBA , LOD-CRM-WKF , Workflow , How To

SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711