2463490 - One-to-One E-mail: What kind of format will the selected 'default text' be used in an 'E-Mail' Activity in CRM?

When creating a mail form, we can set it as 'HTML' or 'Plain Text' type. While when creating an 'E-Mail' activity, there is a 'Format' field. We can also select '0 Plain Text' or '1 HTML' for this 'Format' field. So when we insert a 'Default Text', if the selected mail form is 'Plain text' type and the format is 'HTML', or when the selected mail form is 'HTML' and the format is 'Plain Text', etc, how does the system process with the format type?

This KBA will make an introduction to the basic logics of how the system processes the formats.

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• SAP Customer Relationship Management 7.0 and higher
• SAP enhancement package for SAP Customer Relationship Management
• SAP enhancement package for SAP CRM, version for SAP HANA

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

CL_CRM_SEND_SCREEN, ON_FORM_SELECTION, CRM_SEND_SCREEN, BTF_EDITOR , KBA , CRM-BF-ML , Email Management , CRM-BTX-ACT , Activity Management , Problem