2464175 - How to configure Support Team determination - Solution Manager

• Assign using determination rules
• Support team determination via BRF+
• SMIN_STD_MSG_DISPATCH action
• SMIN_STD_FIND_PARTNER_FDT action
• SMIN_STD_FIND_TEAM_SEND_EMAIL action
• AGS_WORK_CUSTOM IM_SUPP_TEAM_DISABLE
• Support team dispatching via Rule Modeler: CRM dispatch action
• Support team determination using BRF+ with the SAP Component
• Support team could not be determined AI_CRM_IM_MESSAGE 007
• Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
• Support Team and Processor dependency doesn't work in Fiori app "Resolve and Dispatch Incidents"
• Processing AI_SDK_TEAM_MAIL_DET is started
  Error in resolution of rule 'AC35000139' for step '1'

SAP Solution Manager

SOLMAN, BRFPLUS, organization unit, ZMIN_STD_FIND_PARTNER_FDT, ruleset, SERVICE_DESK, SUPPORT_TEAM, Decision table, create, activate, simulate rule, service desk, ITSM, IT service management, PPF, Support Team notification, email,  AI_CRM_IM_MESSAGE007, processor, message, case processor, service team, support team, incident, service request, defect, TWB, charm, VAR, , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem