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2464852 - Proxy Error Unable to access Stock Data if the service technician is not in the ECC system when using SAP CRM Service Manager


  • Cannot access Stock Data if the service techinican is not in the ECC system but in the CRM System. 
  • SMP Server logs errors : " /SYCLO/CX_CORE_PROXY_MANAGER:Error occurs when replicate user XXXX for mobile".
  • SYCLO/CX_CORE_PROXY_MANAGER:Error occurred when perform proxy initialization. System comp. ERP_SYSTEM



  • SAP CRM Service Manager 4.3 (upgraded recently from SAP CRM Service Manager 4.1)
  • SMP 3.0 SP12


SAP CRM Service Manager all versions ; SAP Mobile Platform 3.0


Agentry, missing   , KBA , MOB-APP-MAO-CRM , SMCRM-Mobile Add-On integration for SAP CRM , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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