/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- While checking the Online Monitoring tool "Queue Monitoring and Alarm View" you noticed data that appears to be stuck for days or even year as seen in the below screenshot example:
- Checking CDT -> History status for the corresponding Queue(s) yields no open contacts as seen in the below example for the "SCC Sales CallBack" Queue:
Read more...
Environment
- SAP Contact Center
- Microsoft SQL Server 2008/R2 32/64 Bit
- Microsoft SQL Server 2012/R2 32/64 Bit
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Queue Monitoring and Alarm View, statistics, orphan, stuck, online monitoring, OLM virtual application, longest waiting time, Ghost , KBA , stuck , ghost calls , ghost contacts in online monitoring , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)