2464982 - Behavior of Learning Expiration and Overdue notification

Behavior of Learning Expiration and Overdue notification.

SAP SuccessFactors Learning

Learning Expiration and Overdue notifications are triggered when the Learning Expiration Notification Automatic Process (System Administration > Automatic Processes > Learning Expiration Email Notification) is scheduled to run.

The Learning Expiration APM will process the active learning assignments for users that are either overdue or upcoming, based on the required date associated with the learning event and the number of days configured as the threshold in the APM configuration.

Learning Expiration Notification: The learning expiration automatic process sends notifications when it identifies an item, curriculum, or program for a user where the number of days remaining until the required date is equal to or less than the number of days specified in the Threshold box. This automatic process uses the ApmTrainingExpiration template to send notifications.

Learning Overdue Notification: The learning overdue notification is triggered when a user's training has expired (i.e., is overdue).

Threshold: This field determines the number of days used to notify users about training assignments that are about to expire. For instance, the APM will select the learning assignments with a required date that is earlier than (current date + threshold days).

Reminder Period: This determines the interval period (in days) between subsequent Expiration/Overdue notifications sent to users.

• Please note that both values (Threshold and Reminder Period) must be greater than 0.

Example:

• Current date/Assign Date: 1st January 2016 (assignment made before job runs)
• Threshold: 15
• Reminder Period: 10
• Required Date for item: 31st January 2016
• Frequency: Daily

1. This means the first Expiration Notification will be sent out on the 17th January as you move back 15 days (Threshold) from the 31st January [Required Date] starting your count from the 31st January.
2. The user will then receive a second notification 10 days [Reminder Period] after first Expiration Notification (January 27th).
3. User will receive an Overdue Notification 10 days [Reminder Period] after the second Expiration Notification as the item has already expired (February 6th).

Creating Prompt for Users to Complete Courses That Are Near the Due Date

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