2465356 - Contract Renewal not Triggered

You noticed that after the contract expired no new contract was created, eventhough you maintained a renewal rule. No business task was created for the renewal either by the system.

1. Go to the Sales Orders work center.
2. Select the Contacts view.
3. Show all contracts and find XYZ (XYZ represents the ID of the customer contract).
4. Click on Edit.
5.  Navigate to the General tab.
6. Select the the Renewal and Cancellation subtab.
   Here you can see, that the renewal rule is maintained.
7. Go to the Items tab. 
8. Select the relevant line item.
   Here you can see that, that the line item is already expired since the end date was reached.

1. Go to the Application and User Management work center.
2. Select the Business Task Management view.
3. Show all tasks and enter XYZ the search  field (XYZ represents the ID of the customer contract).
   No task are found.

The system automatically sends a renewal task before a contract expires. This task is sent based on the time period entered in the Reminder field of the customer contract. 
When a new renewal rule is maintained after the contract has expired, the field reminder is not filled and no business task is triggered.
A task of this type is relevant if you work with customer contracts related to services, and require an automatic process to alert responsible employees that a contract is about to expire.

This is the expected system behaviour.

KBA , AP-CCP-CC , Customer Contract , How To