2465474 - User remains enrolled in a Class after Item is removed from Learning Plan

An Item is removed from a User's Learning Plan, however the User is still enrolled in the class of that Item.

SAP SuccessFactors Learning

1. Enroll a User in a Class >
2. Note the Item is added to "Assigned Items" for the User >
3. User sees the Item in their Learning Plan >
4. As a Learning Admin, remove the Item from the Assigned Items list of the User >
5. Note the Item no longer appears in the User's Learning Plan or Assigned Items list >
6. However, review the Class and note the user is still enrolled in the class >
7. User's Registrations tab in the User Record also shows the user is registered for the Class.

This is the current behavior of the product. The standard functionality is that removing an Item from the user's Learning Plan won't withdraw the user from a registered Class.

• To remove the Item from the Learning Plan and withdraw the user from the Class involves a manual two step process:
1. Manually withdraw user from Class,
2. And manually remove the Item from the Learning Plan.
• The recommendation is not to manually remove the Item from the User's Assigned Items, but rather withdraw from the Class, this would remove the User's Registration and the Item from the Learning Plan.
• If the Item was mistakenly removed, the recommendation is to withdraw the user from the Class, then re-enroll the user.

An Enhancement Request has already been raised and accepted (ID: 209531), it is under Ideation phase with no release date yet. Please follow our Product Road Map for future updates.

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