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SAP Knowledge Base Article - PreviewSymptom
- Online Standard Reports (Agent Contact Handling Volume Report) displaying some Agents as "undefined"
- Calls are tagged as "handled" in the Online Monitoring tool
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standard Reports, handled, Online Monitoring, Contact Center, reporting group, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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