SAP Knowledge Base Article - Preview

2465554 - Standard Reports are displaying calls to agents as "undefined" - Agent Contact Handling Volume Report


  • Online Standard Reports (Agent Contact Handling Volume Report) displaying some Agents as "undefined"
  • Calls are tagged as "handled" in the Online Monitoring tool

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standard Reports, handled, Online Monitoring, Contact Center, reporting group, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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