SAP Knowledge Base Article - Preview

2465655 - Self Service Portal won't load after restoring or upgrading Afaria system

Symptom

  • End User Self Service Portal is not loading with an error has occurred message
  • Event viewer log shows below exception information:
    Exception information: 
        Exception type: ConfigurationErrorsException 
        Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. 
  • When attempting to launch Self Service Portal, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"


Read more...

Environment

SAP Afaria 7

Product

SAP Afaria 7.0

Keywords

Device Admin, EUSSP, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication, SSP, Self-Service Portal, End user self-service portal
, KBA , MOB-AFA , Afaria , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.