Symptom
- End User Self Service Portal is not loading with an error has occurred message
- Event viewer log shows below exception information:
Exception information:
Exception type: ConfigurationErrorsException
Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. - When attempting to launch Self Service Portal, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"
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Environment
SAP Afaria 7
Product
SAP Afaria 7.0
Keywords
Device Admin, EUSSP, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication, SSP, Self-Service Portal, End user self-service portal
, KBA , MOB-AFA , Afaria , How To
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