SAP Knowledge Base Article - Public

2465670 - Unable to Upload Members in Target Groups via Upload From File

Symptom

  • You are unable to upload members in a Target Group by using "Upload From File" in Target Group due to error messages.
  • Error message: "You can't add X members due to not supported delimiters."
  • Error message: "You can't add X members due to invalid ID formats. Only letters, numbers, hyphens, and underscores are allowed."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work centre
  2. Go to the Target Group work center view
  3. Open a Target Group
  4. Select "Upload From File" in the Actions
  5. Select a file
  6. Click Upload

Result: Unable to upload the file and add members due to error messages.

Cause

There are two possible causes here.

  • Cause 1: The uploaded file has the wrong format.
  • Cause 2: Improper format is maintained in the file

Resolution

  1. File formt needs to be CSV
  2. See the Resolutions on KBA 3612133 - Unable to Update Members in Target Group By Using Microsoft Excel Add-In

See Also

  • KBA 2452922 - Target Group is Created without Members via Microsoft Excel Add-In
  • KBA 2741200 - Unable to Upload Members in Target Groups via Upload From File due to an error: Please check delimiter; they are either wrong or missing. Only semicolon, comma or tabulator are allowed.
  • KBA 3612133 - Unable to Update Members in Target Group By Using Microsoft Excel Add-In

Keywords

target group, excel, csv, format, incorrect, members, upload from file, error, You can't add, members due to not supported delimiters, members due to invalid ID formats, Only letters, numbers, hyphens, and underscores are allowed, , KBA , LOD-CRM-MKT-TG , Target Groups , How To

Product

SAP Cloud for Customer add-ins all versions