SAP Knowledge Base Article - Preview

2465682 - Afaria Admin UI won't load after restoring or upgrading Afaria system

Symptom

  • Afaria Admin console is not loading with an error has occurred message
  • Event viewer log shows "A configuration error has occurred" event message with below exception information:
    Exception information:
        Exception type: ConfigurationErrorsException
        Exception message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened. (C:\sybase\AfariaAdminUI\web.config line number)
  • When attempting to launch Afaria Administrator UI, event viewer shows .Net warning with this exception: "Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened"


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Environment

SAP Afaria 7

Product

SAP Afaria 7.0

Keywords

Device Admin, Afaria Admin, IIS Application pool, RsaProtectedConfigurationProvider, Failed to decrypt, ConfigurationErrorsException, RSA key, RSA configuration, W3WP, 3008, .Net warning, Login.aspx, Authentication , KBA , MOB-AFA , Afaria , Problem

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