2465769 - Call Back Calls are not playing ringtones back to the CDT/Agent

Symptom

You are running on SAP Contact Center Support Pack 10
You noticed that there are no ring tones played back for Call Back calls
Agent is unable to hear when a call is being alerted, only able to see the call bubble alert
ContactCenter_Terminal_BCMAPP_*.log is capturing errors such as:

ERR> AUDIO[REC] SPKR could not open file C:\...AppData\Local\Temp\2\ringqueshort.wav for playback@Recorder::sendLenToListener
DBG> AUDIO[SPKR] stopping tonePlayer in case it's still playing smth@Terminal::addQueueCall

Environment

SAP Contact Center 7.0.10

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, ringqueshort.wav, AUDIO[SPKR], tonePlayer, CallBack, ring tone, ringtone, ringing tone, startRingback , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.