2467107 - How to create the perfect case for Industry Solutions - Utilities component and subcomponents

Symptom

You want to create a support case for Industry Solutions - Utilities issue, and you want to know which information and details you need to provide in the case.

Environment

IS-U-CA - Contract Accounts Receivable and Payable
IS-U-BI - Contract Billing
IS-U-IN - Invoicing
IS-U-MD - Master Data
IS-U-DM - Device Management
IS-U-CS - Customer Service
CRM-IU - Customer Relationship Management Utilities Industry
CRM-S4-IU - S4CRM:Utilities

Product

SAP Contract Accounts Receivable and Payable 4.64 ; SAP Contract Accounts Receivable and Payable 4.71 ; SAP Contract Accounts Receivable and Payable 4.72 ; SAP ERP 6.0 ; SAP IS-U/CCS 1.2 ; SAP IS-U/CCS 451 ; SAP IS-U/CCS 461 ; SAP IS-U/CCS 462 ; SAP IS-U/CCS 463 ; SAP Multichannel Foundation for Utilities and Public Sector 1.0 ; SAP enhancement package 1 for SAP ERP 6.0 ; SAP enhancement package 2 for SAP ERP 6.0 ; SAP enhancement package 3 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0 ; SAP enhancement package 5 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0 ; SAP enhancement package 7 for SAP ERP 6.0 ; SAP enhancement package 8 for SAP ERP 6.0 ; SAP enhancement package for SAP ERP 2005 ; SAP for Utilities, customer care and service component 464 ; SAP for Utilities, customer care and service component 471 ; SAP for Utilities, customer care and service component 471-SR1 ; SAP for Utilities, customer care and service component 472

Keywords

SAP, Industry Solutions, Utilities, CRM, case, message, create, performance, dump, alert, upload, download, BP, business partner, notification, note, KBA, WIKI, BADI, component, help, sub component, connection, HTTP, R/3, WTS, priority, error, processing, speed up, steps to reproduce, example, user data, logon, system, debug, application, assign, attach, trace, custom, ST30, ST12, ST05, database , KBA , CRM-IU , Utilities Industry , IS-U-CA , Contract Accounts Receivable and Payable , IS-T-CA , Contract Accounting , FS-CD , Collections and Disbursements , IS-PS-CA , Public Sector Contract Accounting , IS-M-CA , Contract Accounts Receivable and Payable , IS-U-IN , Invoicing , IS-U-BI , Contract Billing , IS-T , Industry-Specific Component Telecommunications , IS-M , Media , IS-U , Utilities , IS-U-MD , Master Data , IS-U-CS , Customer Service , IS-U-DM , Device Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.