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SAP Knowledge Base Article - PreviewSymptom
In the "Agent - Contact Handling Volume" Online Standard Reports are displaying the reporting group as "undefined"
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, undefined, no definido, reports, groups, Undefined Group, Undefined Agent, Standar Reports, handled, Online Monitoring, Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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