2467953 - 'Failed to process the job application' error - Recruiting Management

• Error: 'Failed to process the job application' from career portal.
• ERROR [FBJobApplication] Failed to process the Job application

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SAP SuccessFactors Recruiting Management

1. Access the external career site
2. Select a job requisition and try to apply
3. Error 'Failed to process the job application' will occur

There could be a few potential causes for this error. These are the ones we have identified so far:

• Missing Rating Scale Description
• Country Picklist Misconfigured on the Candidate Profile Template
• The Job Requisition and Job Application Template have not been linked
• RMK switch has been enabled but there is no further configuration completed
• If RMK and CSB are enabled, check that the brands are configured properly in CSB with correct microsite IDs
• An email was sent to the candidate with the application URL, and the applicant ID in the URL is not linked to the candidate opening it
• Resume Parsing is enabled, and Candidate Standardization Mapping is not configured
• Attachment name of a file being attached contains unsupported characters

• Missing Rating Scale Description

1. Select the affected job requisition 
2. Open the job details from the instance and select the 'Rating Scale'
3. Ensure the rating scale description has been populated and save

• Country Picklist Misconfigured on the Candidate Profile Template

Please ensure that the country picklist on the CPT is configured with the correct field type.

• The Job Requisition and Job Application Template have not been linked 

Make sure the connection has been made between the two templates in the Job Requisition template. For example:

• RMK switch has been enabled but there is no further configuration completed

Please either finish the RMK set up or disable the switch if not required.

• If RMK and CSB are enabled, check that the brands are configured properly in CSB with correct microsite IDs

Please ensure that a microsite ID is associated to each brand created in CSB.

• An email was sent to the candidate with the application URL, and the applicant ID in the URL is not linked to the candidate opening it

When sending an email to the candidate, make sure to use the standard application URL token in the email so that the token renders with the application ID correctly linked to the candidate.

• Resume Parsing is enabled, and Candidate Standardization Mapping is not configured

As part of the process required to map the fields by using Resume Parsing, the Candidate Standardization Mapping needs to be configured. Otherwise, the fields don't get mapped.

• Attachment name of a file being attached contains unsupported characters

Attachments being added to the application must only contain alphanumerics and must not contain any of the following: \, /, :, *, ?, ", <, >, |

Periods must only be used to denote the filetype at the end of the filname.

2081576 - Using the SuccessFactors Recruiting Resume Parsing Feature [User Assistance Documentation Link]

rmk, csb, site, career, careers, candidate, applicant, app, appId, error, edit, application. , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem