SAP Knowledge Base Article - Public

2467985 - Matrix Grid Report Live Slide in Presentations not updated with latest rating changes


The Matrix Grid Report Live Slide is not displaying the correct/updated placements for users who had rating changes.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SuccessFactors Presentations
  • SuccessFactors Succession Management

Reproducing the Issue

  1. Go to Presentations, create a new presentation and add a Performance-Potential Live Slide;
  2. Go to the Employee Profile and update the user’s ratings;
  3. Go back to Presentations and verify that the Performance-Potential Live Slide has not been updated to reflect the latest rating changes.


The Matrix Grid Report Live Slides in Presentations are not re-generated every time that the presentation is opened. To display the latest placement for the users, you need to refresh the Matrix Grid Report Live Slide before presenting. To do so:

  1. In the Matrix Grid Report Live Slide, click the menu icon in the upper-right corner > click “Edit Content”:


  1. In the upper-left corner, you will be able to see when the Matrix Grid Report Live Slide was last refreshed. To refresh it again, click the refresh icon in the upper-right corner:

PRS - MXGRefresh.jpg


9-box 9box Performance-Potential Perf-Pot How vs. What Obj-Comp Objective-Competency Matrix Grid Reports Live Slide not update refreshed automatically , KBA , LOD-SF-PRS , Presentations , LOD-SF-SCM , Succession Management , LOD-SF-PRS-LSL , Live Slides , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , Problem


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