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2468513 - Repairing the BI Platform [Best Practices]

Symptom

  • Services (eg. Server Intelligence Agent (SIA)) not shutting down as expected during the initial stages of the repair causing issues later on in the installation
  • Tomcat / SIA fail to start after a repair and UninstallDUs are seen in the <BOBJINSTALLDIR>\InstallData\logs\<DATEOFINSTALL> folder. Eg:
    UninstallDU-shared.tp.aurora.sap.jvm-4.0-core-64,14.2.3.2670.log
    UninstallDU-shared.tp.aurora.tomcat-4.0-core-64,14.2.3.2670.log


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2 /4.3)
  • Windows / Linux

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

DesignStudio, LiveOffice, Lumira, Explorer , KBA , bpkba , biinst , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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