SAP Knowledge Base Article - Public

2468915 - Custom Role required for workflow approver type

Symptom

Need to add custom role for workflow approver type

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SuccessFactors: Employee Central - Workflows

Reproducing the Issue

  1. Created a Custom role "COO" for Job relationship portlet

    2017-05-05_13-05-20.jpg

  2. It is available within the Job Relationship Portlet

    2017-05-05_13-07-20.jpg

  3. However, we need to select it as a workflow approver type,But Custom COO does not appear as an option

    2017-05-05_13-09-47.jpg

Resolution

  • This is an expected behaviour, currently we do not support the addition of Custom Roles under workflow approver type.
  • For the list of supported job relationship types, please see the following section of the handbook:   Workflow Participant Types
  • If an additional job relationship is added using one of the pre-delivered externalCodes, you can select this role to send approver steps to both job relationships of this type, please see the following KBA for further details:
    2432613 - Custom Managers under approver dropdown for workflow

Note: If this is a business requirement, please raise an enhancement request for Product Management Team review and consideration. See KBA 2090228 for more information about submitting product enhancement requests.

Keywords

Custom role, workflow approver type, custom, job realtionship, jobreltype, approver workflow, role , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions