SAP Knowledge Base Article - Preview

2468951 - Ticket Re-opened when an E-mail from Customer is Received

Symptom

An inbound e-mail has re-opened completed ticket. In the Changes facet, you see that change was made by technical user SAP_SMTP_IN.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Inbound Communication, Ticket, Email, Reopened, Ticket, Status, Change, Complete, In Process , KBA , LOD-CRM-SC-EML , Email , How To

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