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SAP Knowledge Base Article - PreviewSymptom
An inbound e-mail has re-opened completed ticket. In the Changes facet, you see that change was made by technical user SAP_SMTP_IN.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Inbound Communication, Ticket, Email, Reopened, Ticket, Status, Change, Complete, In Process , KBA , LOD-CRM-SC-EML , Email , How To
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