2469267 - Error ‘FM call to post Campaign data failed’

You get the Error ‘FM call to post Campaign data failed’ while adding a trigger to campaign

SAP Cloud for Customer

Prerequisite: You have created an (E-Mail) template ABC% in the Content view of Sales Campaigns which includes a % character in its title (name) and activated it.Go to the Sales Campaigns work centre.

1. Go to the Campaigns view.
2. Open any Campaign with the status Planned.
3. Go to the Build facet.
4. Select any Target Group.
5. Choose the action Send Email and select the email template ABC%.
6. Click Apply.
7. The error ‘FM call to post Campaign data failed’ is raised.

Handling of the special characters like % ,=, ", ', etc. in the links of the email template is currenlty not supported and hence this error.

Certain characters such as % (percent) are not supported within the title. The % (percent) character for example is supported within the template itself.

You have to rename your title to not include the special characters.

1. Open the HTML file of the E-Mail Template in edit mode.
2. Search for the title.
3. In this section, remove all special characters ',','%' etc.

For example:

• Sales & Services can be replaced by Sales and Services.
• Sales by 100% can replaced by Sales by 100percent.

Once the special characters are removed and the template is saved, this error can be avoided.

% percent, Content, template, Campaign, email template, Target Group, activate Campaign , KBA , LOD-LE-MKT , Marketing , LOD-CRM-MKT-TG , Target Groups , Problem