2469387 - Certificate of Completion for the User & Admin Side - LMS

• A customized certificate is printed correctly in the User side when the Certificate of Completion is run.
• However, the customized certificate is not printed in the Admin side when an admin runs the Certificate of Completion report.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. On the User side click on View All:

2. Print Certificate (printer item):

3. The customized certificate will be generated as expected
4. In the Admin side click on Reports 
5. In the Search box, look for the "Certificate of Completion" report and click on it 

6. Fill out the filters as you wish and click on either "Run Report" or "Schedule Job"
7. The certificate generated will not have the customized layout

• The customized certificate created is only generated on the User side.
• The customized certificate will not be generated on the Admin side when running the Certificate of Completion report.
• The certificate wizard does not apply to the Admin version of the report, they use two separate functionalities.
• It applies only to the User side.

• It is possible to customize a certificate using an external application, like Plateau Report Designer.
• Please, follow the below KB articles in the order provided in order to check more and detailed information about the Plateau Report Designer:

1. KB article 2320765 "LMS Reports Knowledge Support and Tips"
2. KB article 2324197 "Plateau Report Designer Problems"
3. KB article 2379690 "Custom Reports for LMS"

• In addition, the SAP Professional Services team can also help you with the customization.
• It is possible to contact them via your Customer Success Manager/Account Representative.

Note: This is a charged service SAP offers.

SF success factors LMS PRD custom history, Certificate, Admin, User, Report , KBA , LOD-SF-LMS-REP , Reporting Data , Problem