SAP Knowledge Base Article - Public

2469404 - Rating Scale mapping for the trend data/portlet (Performance, Potential, Objective, Competency, Custom1 and Custom2) - Succession


  • Getting error such as "You cannot configure this option due to the rating scale/picklist definition missing" within Manage Calibration Templates.
  • Non stop loading in any of the trend portlets such as Performance, Potential, Competency, Objective, Custom1 and/or Custom2 (v12 UI).
  • How to properly map the Matrix Grid rating scale and Trend portlets to the correct scale ID?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Succession Management

Reproducing the Issue

One of the sample errors you might encounter is:

rating scale error in calibration.png

Or no rating shows up when you view a Trend Portlet, it never stops showing a loading notice.

sysOverallPotential Portlet.PNG


Caused by incorrect mapping in the data model XML or no rating scale is mapped to the trend portlet.


Reach your Partner to access Provisioning and make the changes directly in Succession Data Model XML.

If you don't have a partner create a support ticket requesting to review the scale id mapping of Trend portlets.

See below the background element to scale id mappings:

Background Element ID

Corresponding Scale ID
sysOverallPerformance Performance
sysOverallPotential Potential
sysOverallObjective Objective
sysOverallCompetency Compentency
sysOverallCustom1 Custom1
sysOverallCustom2 Custom2

Incorrect mapping or misspelled Scale ID would result to an rating scale and source issue.

Sample XML config: <background-element id="sysOverallCompetency" type-id="23" scale-id="Competency">

(e.g. for sysOverallPerformance, mapeed scale id is sysOverallPerformance instead of Performance)

Also, make sure that Matrix Grid rating scales are properly configured according to the user's language and calibration matrix grid depends on this rating scale configuration as well.

matrix grid rating scales.PNG

See Also

  • 2457848 - Is it possible to add custom fields on the Trend (e.g. Performance) portlets?
  • 2267980 - Talent Profile: Which settings control what ratings appear in the Employee Profile portlets?
  • 2172442 - Which portlets are controlled by the Scorecard Process and Date Range?
  • 2250175 - Troubleshooting Rating Inconsistencies: Matrix Grid Report


Rating scale issue, Calibration rating source error, rating scale, mapping, Matrix Grid, Rating Scales, sysOverallPerformance, sysOverallPotential, sysOverallObjective, sysOverallCompetency, sysOverallCustom, Employee profile, Talent data, picklist definition missing , KBA , LOD-SF-SCM-SCR , Software Changes, Services, Provisioning etc. , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , LOD-SF-EP-PORT , DO NOT USE [Replaced by LOD-SF-PM-POD] , How To


SAP SuccessFactors Succession & Development