Employee name is not shown in workflow request when using customer string as type=worker.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Employee Central: Workflow
SAP SuccessFactors Employee Central all versions
ECT-35645 user_id name , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Product Enhancement
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