2469688 - Information required for Connectivity Issues with SAP Hybris Cloud for Customer with ERP/CRM

In order to process and analyse issues efficiently, we should gather the following information: 

• Is the certificate signed off by authorized vendor ?
• What is the direction in which data is replicated ?
• What is the middleware?
  If HCI – What is the iFlow version?
  If PI – Is it 7.1(dual stack) or PI 7.3 (Java only stack)
• What type of authentication method is used ? User ID &password or Certificate based ?
• Do you have any Web Despatcher/Reverse Proxy maintained between On Premise System and Cloud?
• Is there any firewall for outbound from On-premise to C4C ?

 

 

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

SAP Business ByDesign all versions ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711