SAP Knowledge Base Article - Public

2469948 - No Results When Accessing the Library as a User


User is unable to search for the items that are part of a library to which they have access to. Below screenshot might be what is being seen:


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning User
  2. Do a blank search or search for a specific item in the Library tile


Note: First validate that the user has access to the Library.

The fix for this there are two options:

  1. User needs to correct the language used when searching by:
    1. Manually changing the Primary or secondary language


    2. Updating the default language via 'Options and Settings' (under 'Links' in the Home Page)


  1. Admin to update the item title for that language
    1. Admin > Learning > ***Edit the item*** > ***Hover the mouse to the item title and click the 'Locale' icon*** > ***Update the value of the locale being used by the user(s) then save***

Translate Item.png


Browse all courses, Browse library Search, There are no search results with your keyword or search criteria. Please remove your criteria and try a new search, Find Learning, search page, SF, Success Factors, library, results, criteria, , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-ASP , Assignment Profile , Problem


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