2470098 - How to Clear Notifications in Bell Icon

• User has reminder notices that have already been completed. How do we get rid of the reminder notices?
• Only 50 notifications are showing in the bell icon.
• The notification configuration settings were switched off but to-dos gets "stalled" so they can´t be cleared.

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SAP SuccessFactors HCM Suite

1. Log in and you will see the bell icon in the header.
2. Click on it to view the notifications.
3. See that there are old notifications appearing.

• The number of bell icon notifications can't be empty due to the current design.
• The notification panel can only list at most 50 latest notifications and only the new notifications within the 50 latest notification can be viewed.
• The number of new notifications will be appear in the notification bell icon.
• This design could cause the bell icon number always show numbers due to some notifications which were pending and have now been replaced in the notification pop up panel by a more recent notification.
• As the maximum number of notifications that appear in the notification pop up panel is 50, it is impossible to see or complete the pending notification.
• After notifications are switched off, the system will prevent sending new notification but existing ones will remain in the system until expired. 

• There is a weekly recurring notification purge job which will remove 30 days old notifications automatically.
• By default the job removes 1,000,000 notifications per week.
• If the number of notifications of your instance is greater than 1,000,000 it is expected that you will continue seeing some old notifications in the bell icon.
• You can change this number number of purged notifications to up to 50,000,000 notifications being removed per week, please contact your Partner or Customer Support to request this change.
• If the number is much bigger than 10,000,000, please contact your Partner or Customer Support requesting the execution of this job more frequently to clear the queue faster.
• It is an expected behavior that the system does not purge existing notification after switching off related configuration so existing ones will keep in the system until expired. A possible workaround is to run "Notification Purge" Job which purges the notification by time range as mentioned above. 

Customer Action: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact SAP Cloud Support.

• Customer must provide a written approval for above task (Create Job Type: Notification Purge)

Note for Partner or SAP Support:

• The job can be setup as a scheduled job from Provisioning
• Job Type is "Notification Purge"
• Generally setup to run once a week with a setting of 1,000,000 notifications to be purged - but this can be increased up to 50,000,000 notifications to be purged on each run.
• To ensure data security, the purge job adopts a conservative deletion strategy: using 00:00 UTC on the day the job runs as the baseline, it subtracts the customer-defined data retention period (i.e. 1 day), and fully considers the impact of time zone differences and daylight saving time transitions, preferring to retain more data rather than delete incorrectly. 
  Hence if you have a 1-day retention policy and typically see data preserved for approximately 2 full calendar days, it may effectively cut-off to roughly 3 calendar days ago.

Example: Job Type: Notification Purge

Job Parameters:

• Number of notifications to purge (1 - 50,000,000): 

• Number of days after which notifications are purged (enter a number other than 180):

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide:- - Chapter Notifications

• 2744905 - Turn Off Bell Icon
• 2757863 - Manage Alerts and Notifications tool 
• 2859054 - Notification retention and purge
• 3233473 - Changing purge email notification label
• 2452969 - Mass Approve Workflows from the ToDo UI
• 2757863 - Manage Alerts and Notifications tool 
• 2470098 - How to Clear Notifications in Bell Icon
• 3212216 - Initial Load and Display/Expiry Logic for To-Do Cards in the Home Page
• 3211352 - Completed To-Do Approval Cards On Home Page
• 2088119 - Home Page: To-Do List - Delete Items from To-Do list
• 3608063 - How to Correct The Incorrectly Displayed Workflows In To Do Section Of Home Page?

• 2830916 - Intelligent Services Center - How to enable Notifications for specific Events 

• 2212494 - Enabling and accessing Intelligent Services Center on SuccessFactors

Notifications, Bell Icon, Notification Purge, clean, intelligent service, todo,todos of category 41, delete etc. , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem