2470243 - Tag does not show the correct number

The number of tagged items is not matching with the data

SAP Cloud for Customer

• Create a Tag
• Add a few items to the tag for example: add 2 active accounts
• The number shows 2 now in the tag and when we open the tag, we will see 2 accounts
• Now assume that you had made one Account as Obsolete
• Go to tags; here still the tag will show the number of items as 2
• But when we opened the tag, we could see only one record.

We currently don't implicitly delete a tag from an item if it is set to obsolete. The tag count just simply shows the number of all objects having this tag.

This is the current system behavior.

Number, tagged items, one record , KBA , LOD-CRM-ACC , Account , Product Enhancement