Symptom
The number of tagged items is not matching with the data
Environment
SAP Cloud for Customer
Reproducing the Issue
- Create a Tag
- Add a few items to the tag for example: add 2 active accounts
- The number shows 2 now in the tag and when we open the tag, we will see 2 accounts
- Now assume that you had made one Account as Obsolete
- Go to tags; here still the tag will show the number of items as 2
- But when we opened the tag, we could see only one record.
Cause
We currently don't implicitly delete a tag from an item if it is set to obsolete. The tag count just simply shows the number of all objects having this tag.
Resolution
This is the current system behavior.
Keywords
Number, tagged items, one record , KBA , LOD-CRM-ACC , Account , Product Enhancement
Product
SAP Cloud for Customer add-ins all versions