SAP Knowledge Base Article - Public

2470266 - Unable to Open Home Tiles in Offline

Symptom

Unable to Open few tiles which are available in the Home screen in Offline Mode

Environment

SAP Cloud for Customer

Reproducing the Issue

  • Log in to Extended App
  • Sync the data
  • Go to Offline mode
  • In Home screen click on the tile for Eg: "My Tasks"
  • You will see that the tile is not opened

Cause

Tile Navigation in offline mode is limited to Today’s Activities, Visits, Custom report and Floorplan tiles.

Resolution

This is the current system behavior

Keywords

Unable to open, oflline mode, extended app , KBA , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer add-ins all versions