2470480 - Email Notification received for Initial Review Overdue or Completion overdue of tickets

You received an email notification whenever the ticket is overdue for Initial Review or Completion, an email notification will be triggered to the processor of the ticket.

The content of the email is as below:

1. Initial Review Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>

2. Completion Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>

There are fine tuning activities under either Business Task Management for Employee Support or Business Task Management for Customer Care which has such a configuration.

You have selected this business configuration to send email notifications when Initial Review overdue or Completion Overdue.

1. Go to Business Configuration Work Center
2. Go to Overview and find the activity Business Task Management for Employee Support or Business Task Management for Customer Care
3. Click Notifications for Sevice Level Agreements (ignore this step if you opened Business Task Management for Employee Support)
4. You can see that you have selected the configuration of Due Date Esclation for Initial Review Overdue or Completion Overdue
5. If you do not want the notification, remove this configuration from the fine tuning screen

 

 

KBA , email notification , SRD-CRM-SEO , Service Orders , Product Enhancement

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions