SAP Knowledge Base Article - Preview

2470480 - Email Notification received for Initial Review Overdue or Completion overdue of tickets

Symptom

You received an email notification whenever the ticket is overdue for Initial Review or Completion, an email notification will be triggered to the processor of the ticket.

The content of the email is as below:

1. Initial Review Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>

2. Completion Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>


Read more...

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , email notification , SRD-CRM-SEO , Service Orders , Product Enhancement

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.