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SAP Knowledge Base Article - PreviewSymptom
You received an email notification whenever the ticket is overdue for Initial Review or Completion, an email notification will be triggered to the processor of the ticket.
The content of the email is as below:
1. Initial Review Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>
2. Completion Overdue: Check Service Request <Identifier of the Service Request> , <Name of the buyer party>, <Identifier of the Serivice Level Objective>
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , email notification , SRD-CRM-SEO , Service Orders , Product Enhancement
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