SAP Knowledge Base Article - Preview

2470851 - Unauthorized User is Able to Edit Tickets

Symptom

An user that had previous access to a ticket is still able to edit and save it once access is changed.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Tickets, Access Restriction, C4C, Agent , KBA , LOD-CRM-SRP , Service Request Processing , How To

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