SAP Knowledge Base Article - Preview

2471215 - [WEBINAR] Supportability Tools from SAP Support (CRM focused)


This Expert Webinar session, delivered 23 May 2017, provides an overview of SAP Supportability Tools with tips on troubleshooting and resolving CRM issues.


  • SAP Launchpad
  • Expert Chat
  • Automated Note Search Tool
  • Performance Assistant Note and KBAS Search (PANKS) for SAPGUI
  • CRM IC Customizing Check Tool
  • CRM Documentation
  • Creating CRM Incidents

Duration: 40 minutes



This Technical Webinar covers:

  • SAP Customer Relationship Management

Target audience:

  • SAP System Admins
  • Key users
  • End-users
  • Partner (ext.), Customer (ext.) 

 Knowledge level:

  • Basic


SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


KBA , CRM-BF , Basic Functions , BC-UPG-NA , SAP Notes Assistant , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , CA-WUI , WebClient User Interface , How To

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