2471521 - User number discrepancy between People Pool and Active Group Membership

• Discrepancy in the number of users in a group between People Pool and Active Group Membership.

• BizX Platform

1. Admin Center
2. Manage Permission Groups
3. Double-click on a group
4. People Pool/User Name shows a number of users
5. Active Group Membership shows a different number of users

• People Pool shows all the users assigned to a particular group regardless of their status whereas Active Group Membership shows only the active users assigned to the group.
• Therefore some users must be inactive.
• To confirm this you can check the User File available from Admin Center -> Employee Export and check column STATUS of the file.
• For instances which have Employee Central enabled the users' status can also be checked in Admin Center -> Manage Users and conduct a search using the 'Show active users only' checkbox.

Using the User Directory File:

1. Go to Admin Center -> Update User Information -> Employee Export and click on Export User File
2. Save the resulting file locally and change the status of the affected user(s), then save again
3. Go to Admin Center -> Update User Information -> Import Employee Data and upload the up-to-date User File, then click on Import
4. Log out and log in again, the users should show now the new status

Or if the instance is non EC-enabled then you can change the status of the user to Active as follows:

1. Navigate to Admin Center > Manage Users
2. Select an inactive user
3. Change status to Active
4. Save

2475092 - Some users cannot be found in "Search for actions or people"

inactive, People Pool, Active Group Membership, Admin Center , KBA , LOD-SF-PLT-USR , User Management , Problem