SAP Knowledge Base Article - Public

2471521 - User number discrepancy between People Pool and Active Group Membership


  • Discrepancy in the number of users in a group between People Pool and Active Group Membership.


  • BizX Platform

Reproducing the Issue

  1. Admin Center
  2. Manage Permission Groups
  3. Double-click on a group
  4. People Pool/User Name shows a number of users
  5. Active Group Membership shows a different number of users


  • People Pool shows all the users assigned to a particular group regardless of their status whereas Active Group Membership shows only the active users assigned to the group.
  • Therefore some users must be inactive.
  • To confirm this you can check the User File available from Admin Center -> Employee Export and check column STATUS of the file.
  • For instances which have Employee Central enabled the users' status can also be checked in Admin Center -> Manage Users and conduct a search using the 'Show active users only' checkbox.


Using the User Directory File:

  1. Go to Admin Center -> Update User Information -> Employee Export and click on Export User File
  2. Save the resulting file locally and change the status of the affected user(s), then save again
  3. Go to Admin Center -> Update User Information -> Import Employee Data and upload the up-to-date User File, then click on Import
  4. Log out and log in again, the users should show now the new status

Or if the instance is non EC-enabled then you can change the status of the user to Active as follows:

  1. Navigate to Admin Center > Manage Users
  2. Select an inactive user
  3. Change status to Active
  4. Save

See Also

2475092 - Some users cannot be found in "Search for actions or people"


inactive, People Pool, Active Group Membership, Admin Center , KBA , LOD-SF-PLT-USR , User Management , Problem


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