SAP Knowledge Base Article - Public

2471548 - The Calibration Template is missing when trying to create a new Session - Calibration

Symptom

The calibration template is missing in the template drop down list when trying to create a new calibration session in SuccessFactors Calibration.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

  1. In Admin Center, go to Manage Calibration Session
  2. Create a new calibration session
  3. It is required to select a calibration template, however the calibration template is missing in the dropdown list
  4. When going to Manage Calibration Templates to check the template, notice the said calibration template is active

Cause

There is two possible causes for this behavior:

  1. There is no calibration element defined in the template.
  2. The calibration template is not selected in the Manager Calibration Sessions role permission.

Resolution

For cause 1:

  1. In Admin Center, go to Manage Calibration Templates.
  2. Open the Calibration Template.
  3. In the template go to the 'Views' tab.
  4. Notice there are no 'Calibration Element' set for the view.
  5. Select an element in the dropdown list and save the template.

    2019-09-11_21-15-50.png

For cause 2:

  1. Navigate to Manage Permission Roles in Admin Center.
  2. Select the proper role to grant permission to.
  3. Select the Manage Calibration permission under Administrator Permissions.
  4. Select the Calibation Templates that should appear to the user in the drop down.
  5. Ensure the changes have been saved.  Logging out and back in is required to realize the permission changes

Calibration_drop_down.png

Keywords

sf, successfactors, dropdown, calibration, template, session, selected, create, new, error, manage, blank, drop down, menu, select, session, user, view, axis, x, y, element, accessible, visible, not show, not showing, not shown, unable, manage calibration sessions , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Performance & Goals all versions