SAP Knowledge Base Article - Public

2471657 - 'Created on' Placeholder in Workflow Rule E-mail Showing UTC Time Zone Instead of System Selected Time Zone


You are using a placeholder for Created On in an e-mail sent by an Workflow Rule, and the UTC time zone is being displayed instead of your current system time zone.

Reproducing the Issue

  1. Go to Administration work center;
  2. Workflow Rules view;
  3. Open a Workflow Rule XYZ (XYZ represents the Description of the Worfkflow Rule) with e-mail sending as action;
  4. Edit the E-mail template of this record;
  5. Add Created On placeholder;
  6. Tirgger the workflow rule and notice the e-mail showing the placeholder information in UTC time instead of your current selected time zone.


Workflow rules work by triggering backend jobs, in this situation (e-mail sending), and the system backend has e-mail time stamps in UTC. This is the system standard behavior.


KBA , e-mail , workflow rule , utc , SRD-CC-BTM , Business Task Management , LOD-CRM-WKF , Workflow , How To


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