2471722 - Phone Number Displays as Hyperlink in Profile Header

The phone number in People Profile header is clickable which will trigger third-party communication software such as Lync and Skype (if installed) when selected.

Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Profile

In People Profile Header, phone numbers are listed as hyperlink. This may cause issues with some customers who puts incomplete phone numbers and/or extensions.

This is expected behavior.

This is by design to trigger third-party communication software such as Lync and Skype (if installed) when selected.

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