Symptom
The phone number in People Profile header is clickable which will trigger third-party communication software such as Lync and Skype (if installed) when selected.
Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Profile
Reproducing the Issue
In People Profile Header, phone numbers are listed as hyperlink. This may cause issues with some customers who puts incomplete phone numbers and/or extensions.
Cause
This is expected behavior.
Resolution
This is by design to trigger third-party communication software such as Lync and Skype (if installed) when selected.
Keywords
Phone Number, Header, Profile Header, Link, Hyperlink, Phone, Cell Phone, Cell Number, Contact Number, Contact Information, Clickable , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , How To