SAP Knowledge Base Article - Public

2471722 - Phone Number Displays as Hyperlink in Profile Header

Symptom

The phone number in People Profile header is clickable which will trigger third-party communication software such as Lync and Skype (if installed) when selected.

Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

In People Profile Header, phone numbers are listed as hyperlink. This may cause issues with some customers who puts incomplete phone numbers and/or extensions.

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Cause

This is expected behavior.

Resolution

This is by design to trigger third-party communication software such as Lync and Skype (if installed) when selected.

Keywords

Phone Number, Header, Profile Header, Link, Hyperlink, Phone, Cell Phone, Cell Number, Contact Number, Contact Information, Clickable , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , How To

Product

SAP SuccessFactors HXM Suite all versions