You are trying to reverse the invoicing of a Customer project. You have cancelled the Customer Project Invoice Request and the Customer Invoice is still Released at this stage.
In the Invoice Request view of Customer Invoicing work center, the Customer Project Invoice Request's status is With Conflict.
You wish to correct this status before cancelling the Customer Invoice.
SAP Business ByDesign
Reproducing the Issue
- Go to Customer Invoicing work center.
- Go to Invoice Requests view.
- Show All Invoice Requests.
- Find Customer Project Invoice Request ID.
You can see the Customer Project Invoice Request's status is With Conflict.
5.Click on edit
You will see the warning message
The Conflict status is explained by the warning message in the Customer Project Invoice Request :
Item : Conflict in item ; cancellation requested but invoice already exists
The conflict is caused by cancelling the Customer Project Invoice Request while the Customer Invoice is still in Released status.
If you wish to correct the Customer Project Invoice Request's status and finish reversing the invoicing, you can cancel the related Customer Invoice. This will revert the Customer Project Invoice Request's status to Cancelled and the amount of the Customer Invoice will be available again for invoicing.
In general, we recommend cancelling the last document (customer invoice) first in order to avoid inconsistencies in the system.
Note:We allow to cancel Project invoice request before cancelling customer invoice to give you the flexibility cause both documents in general are handled by different departments at your end.
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