SAP Knowledge Base Article - Public

2472185 - Item: Conflict in Item; Cancellation Requested But Invoice Already Exists

Symptom

You are trying to reverse the invoicing of a Customer Project. You have canceled the Customer Project Invoice Request and the Customer Invoice is still Released at this stage.

In the Invoice Request view of Customer Invoicing work center, the Customer Project Invoice Request's status is With Conflict.

You wish to correct this status before canceling the Customer Invoice.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing Work Center.
  2. Navigate to the Invoice Requests View.
  3. Select the Option All Invoice Requests.
  4. Find Customer Project Invoice Request ID, then you can see the Customer Project Invoice Request's status is With Conflict.
  5. Choose Edit, then you will get a warning message like 'Item: Conflict in item; cancellation requested but invoice already exists'.

Cause

The Conflict status is explained by the warning message in the Customer Project Invoice Request. This conflict is caused by canceling the Customer Project Invoice Request while the Customer Invoice is still in Released status.

Resolution

If you wish to correct the Customer Project Invoice Request's status and finish reversing the invoicing, you can cancel the related Customer Invoice. This will revert the Customer Project Invoice Request's status to Canceled and the amount of the Customer Invoice will be available again for invoicing.

Note: The system allows Project invoice request to be canceled before canceling customer invoice to provide flexibility because both documents in general are handled by different departments at users end. In general, we recommend canceling the last document (customer invoice) first in order to avoid inconsistencies in the system.

Keywords

Conflict, Cancellation Requested but Invoice Already Exists, Customer Project Invoice Request , KBA , cpir is canceled before cancelling civ , SRD-PRO-INV , Projects Customer Invoicing , AP-PRO , Project Processing , How To

Product

SAP Business ByDesign all versions