SAP Knowledge Base Article - Public

2472185 - Customer Invoice Request's Status is With Conflict

Symptom

You are trying to reverse the invoicing of a Customer project. You have cancelled the Customer Project Invoice Request and the Customer Invoice is still Released at this stage.

In the Invoice Request view of Customer Invoicing work center, the Customer Project Invoice Request's status is With Conflict.

You wish to correct this status before cancelling the Customer Invoice.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to Invoice Requests view.
  3. Show All Invoice Requests.
  4. Find Customer Project Invoice Request ID.

You can see the Customer Project Invoice Request's status is With Conflict.

    5.Click on edit

You will see the warning message

Cause

The Conflict status is explained by the warning message in the Customer Project Invoice Request :

Item : Conflict in item ; cancellation requested but invoice already exists

The conflict is caused by cancelling the Customer Project Invoice Request while the Customer Invoice is still in Released status.

Resolution

If you wish to correct the Customer Project Invoice Request's status and finish reversing the invoicing, you can cancel the related Customer Invoice. This will revert the Customer Project Invoice Request's status to Cancelled and the amount of the Customer Invoice will be available again for invoicing.

In general, we recommend cancelling the last document (customer invoice) first in order to avoid inconsistencies in the system.

Note:We allow to cancel Project invoice request before cancelling customer invoice to give you the flexibility cause both documents in general  are handled by different departments at your end.

Keywords

Customer Project Invoice Request;Conflict;Why project invoiced is allowed to be cancelled , KBA , cpir is canceled before cancelling civ , SRD-PRO-INV , Projects Customer Invoicing , How To

Product

SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905