2472185 - The Following Error Occurs for a Customer Project Invoice Request "Item XX: Conflict in item XX; cancellation requested but invoice already exists"

You are trying to reverse the invoicing of a Customer Project. You have canceled the Customer Project Invoice Request and the Customer Invoice is still Released at this stage.

In the Invoice Request view of Customer Invoicing work center, the Customer Project Invoice Request's status is With Conflict.

You wish to correct this status before canceling the Customer Invoice.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Navigate to the Invoice Requests View.
3. Select the option All Invoice Requests.
4. Select Customer Project Invoice Request XYZ (XYZ represents the Invoice Request ID).
5. The Status is With Conflict.
6. Click on the Check button.
7.  The following error is displayed:
   "Item XX: Conflict in item XX; cancellation requested but invoice already exists" (XX represent the line item number). 

The Customer Project Invoice Request is in status with Conflict because the Project Invoice Request XYZ was cancelled but the Customer Project Invoice Request XYZ was previously invoiced with Customer Invoice ABC (ABC represents the Invoice ID) which was not cancelled. 

If you wish to correct the Customer Project Invoice Request's status and finish reversing the invoicing, you can cancel the related Customer Invoice. This will revert the Customer Project Invoice Request's status to Processed and the Item to Canceled.

Note: Once the Project Invoice Requests is canceled, we cannot revoke the cancellation. The system allows Project Invoice Requests to be canceled before canceling Customer Invoice to provide flexibility because both documents in general are handled by different departments on user side. In general, we recommend canceling the last document (Customer Invoice) first in order to avoid inconsistencies in the system. 

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