Symptom
- When an appointment that was created in CRM is deleted in Outlook, it is automatically deleted in CRM.
- You wish to know how to govern whether deletions of appointment in Outlook are also deleted in CRM.
- It is required that that deletions of appointments in Outlook are set to 'rejected' rather than 'deleted', or vice versa, in the CRM.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 2.0A ; SAP Customer Relationship Management 2.0B ; SAP Customer Relationship Management 2.0C ; SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 3.0 ; SAP Customer Relationship Management 3.1 ; SAP Customer Relationship Management 4.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0
Keywords
Sales Agent, Autoarchive, Groupware , KBA , CRM-MW-GWI , Groupware Integration , Problem
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