2472764 - Users are not able to submit leave and getting application error-EC-TimeOff

When users select an annual leave and submit the leave form they receive an application error.

SuccessFactors

Employee Central

Time Off

Open success factors and navigate to the Time off form. Select a date range and submit the form. An error is returned, see the attached

• Please check the time account details of the user's time account and correct any duplicate accruals.
• To check and correct the data you can use either Manage data tool or Import and Export Data admin tool (time account and time account details exports).

For internal users:

• In the splunk log with error id you can get only the below error which is generic for several error
• TIMEANDLABOR_SYSTEM_ERROR_WITH_ID

• Therefore, search further with the thread id included and company id included in the search keywords along with the error id.
• Then remove the error id among the keywords and search again. This will give you complete logs and you can see slightly below the main error log.

messages=[TLMMessage[statusValue=INVALID_NUMBER_RECALCULATION_ACCRUAL, severity=ERROR,params=[2017-5-7d]]]

• The parmas here contains the accrual period id of the users time account details having issue.
• There is an enhancement ticket (ECT-85255) to avoid such inconsistent booking in time accounts.

Time Off Unable to apply leave application error when applying leave validationException TIMEANDLABOR_SYSTEM_ERROR_WITH_ID INVALID_NUMBER_RECALCULATION_ACCRUAL ECT-85255 , KBA , time off , timeandlabor_system_error_with_id , unable to apply leave , invalid_number_recalculation_accrual , application error when applying leave , LOD-SF-EC-TIM , Time Off , Problem