SAP Knowledge Base Article - Public

2472867 - When Setting a Sales Quote to Pending, you Receive the Message "Action NOTIFY_OF_ORDER_DELETION Not Possible; Action Is Disabled"


When setting a Sales Quotes Status to Pending, you receive the error message "Action NOTIFY_OF_ORDER_DELETION Not Possible; Action Is Disabled".


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Sales Quote view.
  3. Open Sales Quote ABC.
  4. Click Actions.
  5. Select Set as Pending.
  6. You receive the message: "Action NOTIFY_OF_ORDER_DELETION not possible; action is disabled".


The behavior is correct for sales quotes which have been completed by an (external/internal) follow-up order reference, hence they cannot be manually reopened.


To avoid the message please perform the following steps:

  1. Click Edit.
  2. Remoe the value for the field: Reason for Rejection.
  3. This reopens the sales quote. The quote can now be set as Pending.


KBA , LOD-CRM-EMP , Employee , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions