Symptom
User takes the course, completes it, however the item appears in the user's learning plan with a status of "Start Course".
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- In the Learning user side, start and complete a course >
- Go back to the Content Structure page >
- Content Object will be marked as completed, however, the content object is still accessible >
- Go back to the user's learning plan >
- Item shows there with a status of "Start Course" >
- No Learning Event recorded in Learning History.
Cause
- Changes done in the Item and/or Content Object within the item level (after user started the course, but before he/she finished it) required item reassignment, however, the reassignment never took place, which kept the old item configuration assigned to the user.
- Since the item was not reassigned to the user after the configuration changes, when user completed the course, this completion inconsistency takes place.
Resolution
- Go to affected user's profile in learning administration >
- Navigate to "Content Status" tab >
- Find the affected course >
- Click "Object Details" >
- Click the Content Object's name >
- Uncheck the "Complete" box >
- Click "Apply Changes" >
- **Important Steps** - Remove the item from user's learning plan and assign it back (It will clear the inconsistent completion. After the reassignment, user will have the current item configuration assigned to him) >
- User now will be able to take the course again.
Keywords
lms, learning, administration, successfactors, completion, issue, item, complete, history, move, remove, update , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning all versions