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2473124 - Configuration XML likely did not reach the agent Error in System Monitoring UI Resulting in Grey Metrics


  • There are Grey Metrics in the System Monitoring UI. A data collection check points to a Configuration XML Issue.
  • You might see the corresponding extractor of the agent stopped in the Alerting Framework ("Las Update" field shows "00.00.0000 00:00:00"); which is causing Grey Metrics for its associated PUSH_GENERIC metrics

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


#SOLMAN, gray,SOLMAN, No Web service configuration for this access path, java.rmi.RemoteException: Service call exception; nested exception is, DPC_RT_STATUS_ERROR, , KBA , SV-SMG-MON-ALR-PRV , Metric / Event Provider Connector , SV-SMG-MON-SYS , System Monitoring , SV-SMG-MON-ALR-CFG , Alert / Metric Configuration , SV-SMG-MON-ALR-DIR , Alert / Metric Directory , Problem

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