Symptom
When the user tries to upload a resume in the system, but it keeps on loading and the resume isn't added to the profile.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Enters a Candidate Profile
- Try to upload a resume
- The system keeps spinning the loading animation and the resume doesn't get updated
Cause
The main reason is regarding a misconfiguration within Document Management Service feature
Resolution
There are two possible scenarios in this case:
- If 'Enable OpenText Integration' feature is enabled in Provisioning, the vendor information/configuration must be correctly set. Please find attached the guide for reference where you can follow the instructions to configure the vendor.
- In case you don't have a vendor, disable 'Enable OpenText Integration' in Provisioning, and you should be able to upload the file. After disabling this feature, the resume can be uploaded and issue should be resolved.
Keywords
resume, upload, spins, loads, loading, cannot, attach, resume, problems, rcm, profile, document, recruiting, uploading , KBA , LOD-SF-RCM , Recruiting Management , Problem
Product
SAP SuccessFactors Recruiting all versions
Attachments
Document management.pdf |