SAP Knowledge Base Article - Public

2473177 - Resume Upload Keeps Spinning and Doesn't Attach the File - Recruiting Management

Symptom

When the user tries to upload a resume in the system, but it keeps on loading and the resume isn't added to the profile.

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Enters a Candidate Profile
  2. Try to upload a resume
  3. The system keeps spinning the loading animation and the resume doesn't get updated

Cause

The main reason is regarding a misconfiguration within Document Management Service feature

Resolution

There are two possible scenarios in this case:

  • If 'Enable OpenText Integration' feature is enabled in Provisioning, the vendor information/configuration must be correctly set. Please find attached the guide for reference where you can follow the instructions to configure the vendor.
  • In case you don't have a vendor, disable 'Enable OpenText Integration' in Provisioning, and you should be able to upload the file. After disabling this feature, the resume can be uploaded and issue should be resolved.

Keywords

resume, upload, spins, loads, loading, cannot, attach, resume, problems, rcm, profile, document, recruiting, uploading , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

Document management.pdf