SAP Knowledge Base Article - Public

2473177 - Resume Upload Keeps Spinning and Doesn't Attach the File - Recruiting Management


When the user tries to upload a resume in the system, but it keeps on loading and the resume isn't added to the profile.


SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Enters a Candidate Profile
  2. Try to upload a resume
  3. The system keeps spinning the loading animation and the resume doesn't get updated


The main reason is regarding a misconfiguration within Document Management Service feature


There are two possible scenarios in this case:

  • If 'Enable Document Management Service' feature is enabled in Provisioning, the vendor information/configuration must be correctly set. Please find attached the guide for reference where you can follow the instructions to configure the vendor.
  • In case you don't have a vendor, disable 'Enable Document Management Service' in Provisioning, and you should be able to upload the file. After disabling this feature, the resume can be uploaded and issue should be resolved.


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SAP SuccessFactors Recruiting all versions


Document management.pdf