2473780 - Server connection failed when 'finding availability' for interview scheduling

I have set up outlook integration for interview scheduling. When I try to schedule an interview for an applicant I am receiving an error saying 'Server connection failed'.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Recruiting Management

1. Try to schedule an interview for an applicant. Choose an interviewer and click 'Find Availability'.

   2.You receive an error saying 'Server connection failed'.

The most common cause of this error is that you do not have a service account for the interviewer set up in outlook integration for interview scheduling. Another possible cause could be the interviewer's Employee Profile email address being wrong.

1. Check the email address of the interviewer you are looking to set up.

 2. Get the credentials of the interviewer's service account and verify and establish the outlook integration for interview scheduling. Please refer to KBA #2271568 to see how to set up outlook integration for interview scheduling.

  3. Try again to find an availability for the same interviewer.

  4. It will be successful.

Outlook integration, Interview Scheduling, Server connection failed, Find availability , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem